Q1. Are you manufacturer or trading company? A: We are a manufacturer and trading combo , we have our own factory and production lines and we cooperated with many quarries which have great advantages on the pricing, delivery and product consolidations to provide competitive products with high quality and good price.we have 10+ years experience in this market.
Q2.What kind of products do you provide? A :We have rich experience in supplying Customized sintered stone customized，Ceramic standing pedestal basin，Ceramic marble Standing pedestal basin，Luxury artificial stone basin，Luxury terrazzo basin etc. Our brand MYN BATHWARE is for high grade bathroom products.
Q3.Can I place a sample order？ A:Yes, we are glad that you order samples for product quality testing and marketing. Please inform us the items and quantity（Mixed samples are acceptable），but the customers have to pay the sample and freight charge. Invoice will be sent to you for your payment，and we will ship it after receipt the full sample payment. If you need to pack the sample in pallet， please inform us in advance.
Q4. What is the MOQ of the order? A: The MOQ depend on which product are you need,If you want sample order for quality evaluation and market survey, we are glad to offer for you,and no MOQ require.
Q5. Can I get a door to door service? Is the price you offer is best price? A : Yes, we offer delivery to your door service which makes your work easy. The price we offer is our normal price, We can discuss it according to your quantity and requirement. We will definitely try our best to provide you the best price as we can.
Q6. If had special size and design requirement Can you make customized products for us? A :We had the professional R&D team, we can supply you different ODM product , we also can make different packing and logo as your requirement.
Q7: What is your product control system? A: We will carefully identify and meet the demand of customers in an efficiently way, We are strict with the production, including supervision on the quality of raw material and finished product.
Q8： What is the payment term? A: T/T 30% deposit down payment, 70% before the shipping, L/C, D/P, Western Union, PayPal according to different condition.
Q9：How long does delivery take? A: After receive the payment: - Sample order:within 10-15 days; - 20FT container: 20-25 days; - 40HQ container: 30-35 days. (For customized design， please confirm with us)
Q10：How about the after-sales service? A:We will be online all day long. Any question, please feel free to contact with us, we will try our best to help you.